Outsource Vendor Selection

One size doesn't fit all. To meet a wide variety of client needs, ACT has carefully screened transcription service providers for best practices, qualified references and stability. Have confidence in our expertise and ability to match the service best qualified to meet your requirements.

Current Contractor Compliance

Let ACT's experts bring your current transcription service provider into compliance with your contractual requirements including (but not limited to) billing audits, billing unit verification, turnaround time and quality improvement.

If your current contract includes penalties for turnaround and quality, ACT's experts can help make certain your current outsource transcription contractor complies with the contract terms and that appropriate contractual penalties are applied. Your facility shouldn't pay for services it doesn't receive!

Transcription department reformation

In-house transcription can be less costly than outsourcing if productivity is maximized. ACT's experts put work flow processes, cost, performance and productivity under the microscope to transform your in-house department. Allow us to apply our core competency and help your facility regain control of transcription processes and costs.

Our technology experts have extensive experience with health information systems and workflow automation. We make the power of technology to work for you.

Cost analysis and charge audit

Confidence in transcription billing units methods has been significantly undermined. ACT's experts will perform monthly billing audits to verify that the charges are as per the terms of the contract. We can also review current contract language and submit change orders are necessary to lock in language that clearly specifies billing units and verifiability. If you contracted with a service at a line rate that appeared to be less than your prior vendor but you're now paying more than ever, an independent billing audit may be in order. If your staff doesn't have the time or resources to verify billing, let us do it for you.

Don't trust "platform" line counts! Many platforms allow line padding that is not transparent to the client. An independent audit could save your 10% or more.

Quality Improvement

ACT brings one of the best QA teams in the business to improve the quality of your transcribed documents. Our experts perform evaluation and make recommendations for quality assurance and improvement, ongoing quality assurance program, education and training. Make certain mistakes in medical records don't end up creating unnecessary and costly liabilities.

Many facilities don't have the staff or resources to perform ongoing quality assurance of inhouse transcription staff and/or outside vendors. ACT's monthly QA audit service can reduce liability and recover contractual penalties from outsource transcription vendors.

TalkDocs

TalkDocs is ACT's transcription technology division. For speech recognition, digital dictation, document management solutions, we have partnered with select vendors and developers to bring the best solutions to our customers.